Privacy Policy
A legal disclaimer
We recognize the importance of protecting personal data for you and your use of our products and services. We know you care how information about you is collected, used, disclosed, and transferred outside of Thailand. The information you share lets us provide the products and services you need and want that are appropriately tailored for you. We appreciate your trust that we will carefully and sensibly handle your data while providing you with the best-personalized experience and customer service.
This privacy policy applies to websites, mobile applications, call centres, social networking sites, online communication channels, and other locations where we collect your data. However, please read this Privacy Policy in conjunction with the terms and conditions of your particular service. (This may be provided separately according to the type of Personal Data that we collect from you)
For this Privacy Policy, “Personal Data” means any information about an identifiable natural person.
We, Villa Maroc in Pranburi Thailand reserve the right to modify this Privacy Policy from time to time, so please review it frequently to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our website or application. We will provide additional notice of significant updates. In case any modification deprives you of your rights to sensitive data concerning this Privacy Policy, the Company will first obtain your consent, except as otherwise permitted by law.
The personal information we collect
With your consent, we collect information from and about you. This is collected from either your visits to our Villa Maroc in Pranburi Thailand websites or through the use of our services. The information we collect includes:
Contact information
The contact information we ask for concerns the guest details needed to complete an online reservation or registration to our Member Programme. For example, we ask for your name, email address, phone number and travel periods. We may also collect your physical address.
Demographic information and preferences
We collect your demographic information, including your gender, salutation, nationality, country of residence, and date of birth. We may also ask for your language or stay preferences.
Information you submit, post or share
We collect any information you submit, post or share. This could include enquiries submitted using our forms or email, customer feedback or surveys about your stay and job applications through our websites.
Other information
We collect information while you access our websites. For example, we collect information on the browser or device you used to access our websites, the amount of time you spend on our website, how you interact with it, and the sites you visit after leaving. This data is used mainly for statistical analysis or marketing purposes; it is not connected to any protected personal information such as your name, address, or payment details.
We collect your personal information through:
• You are signing up for alerts or newsletters;
• You visiting our websites;
• You making a reservation or staying in any of our properties;
• You dining in our food and beverage outlets;
• You are applying for a job with us;
• You participating in our marketing or promotional events;
• You using our products or services;
• You contacting us with your queries, requests or feedback;
• Our conducting or completing of transactions;
• Our conducting of market research or surveys; and
• Our conducting of interviews.
Our use of cookies
When you visit or interact with our Villa Maroc in Pranburi Thailand websites, we may use cookies or similar technologies to help provide a safer, better, and faster experience for marketing and advertising purposes.
What are Cookies
“Cookies” are small data files placed on your computer, tablet, mobile telephone or other devices to collect and record specific information whenever you visit or interact with websites. There are several types of cookies:
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Session cookies expire when you leave our websites. These allow us to link your actions with that particular browsing session.
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Cookies stored on your device between browsing sessions let us remember your preferences or actions while on our websites.
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First-party cookies (or tracking) that we have set on our websites
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Third-party cookies (or tracking) that our third-party partners set
You can be assured that our cookies only aggregate website data and do not contain protected information.
How we use Cookies
Like other websites, we use cookies to collect visitor preferences, monitor web traffic, and improve your web experience. Cookies help us ensure the security and authenticity of registered users once you log in to our website, assess particular web pages that are irrelevant to you, and identify ways to improve them.
We work with third-party companies or service partners, including Google, who are authorised to place third-party cookies and similar technologies to store information on our websites with our permission. These service partners are also committed to helping us provide a safer, better, and faster experience.
Your right to refuse Cookies and tracking tools
Most commercial Internet browsers automatically accept cookies. However, if you prefer to delete cookies or have them automatically refused, you can change the settings on your Internet browser. The “Help” section on your browser toolbar offers instructions on how to make these adjustments.
You can also control tools on your mobile devices. For example, your phone's location services or push notifications can be switched off. These settings are device-specific.
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Where we use your personal information
We use your information to improve our services and provide a personalised Villa Maroc in Pranburi Thailand website experience. The following describes how your personal information may be used.
Questions or enquiries
We may use the information to respond to your questions or enquiries. For example, we may use this information to fulfil a request for your hotel reservation, help you with additional services, assist you with dining or ask for your feedback in a customer survey.
Service improvements
The information we collect is used to improve our website and services. We may use this information to improve our hotels and dining services. The information may also be used towards analytics or personalising your website experience. Where legally permitted, we may combine the information we get from you with the information we can attain from our third-party service providers.
Marketing
The personal information we collect may also be used for marketing purposes. For example, we may occasionally send you information about new services or exclusive offers, serve you ads about our properties, invite you to join our member program, or update you on new openings, restaurant offers, and website features. We may also send push notifications to your mobile devices.
Security
Your information may be used for security purposes. We could use this to protect our customers, websites, or companies where legally permitted.
Closed-circuit television (CCTV) privacy statement
We respect your privacy and are committed to protecting your personal data. This privacy statement is issued on behalf of all companies managed by us, so when we mention "we", "us", "our", or the “Company” in this privacy statement. We use CCTV cameras to monitor and record individuals on and around certain premises of ours. We have established and disclosed this CCTV Privacy Statement to explain how we collect, use or disclose your data and how we protect personal data and adequately handle such data according to the applicable data protection regulations.
The Company regularly reviews and, if appropriate, updates this Privacy Statement occasionally to ensure that your data is adequately protected. We will inform you via the proper channel of any significant updates.
1. Purposes of Processing Personal Data
We collect your personal data through the CCTV system to monitor and maintain customers' safety, health, and well-being and security to protect Villa Maroc in Pranburi Thailand’s assets and employees. The processing of your personal data above is necessary for our legitimate interest in guaranteeing the security of our facilities.
2. Personal Data We Collect
We collect images caught on CCTV cameras, including static and video images. No voice is recorded.
3. Data Retention Period
The images will be kept for up to 30 days. After that period, any CCTV-recorded footage is automatically deleted.
4. Data Disclosure
Your data may be communicated to the relevant government bodies and authorities if necessary and requested as authorised under the applicable laws.
5. Personal Data Subject Rights
You have the following rights under the conditions set out under applicable law:
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Access: You are entitled to obtain the Personal Information that we store at any time, by applicable law and without any fee. However, in exceptional cases, we ask you to pay reasonable fees before we provide the information if permitted by applicable law.
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Rectification: You may request that we rectify your incomplete or incorrect personal information.
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Deletion: You may request that we delete your account and Personal Information.
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Restriction: You may ask us to restrict the use of your Personal Information, for example, if you have objected to the processing and the existence of legitimate grounds is still under consideration.
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Objection: You have the right to object to the collection, use or disclosure of Personal Information, which is carried out to protect our legitimate interests or for the performance of tasks in the public interest at any time, by the statutory provisions. If you file an objection, we will continue to collect, use or disclose your Personal Information only if we can document mandatory and legitimate reasons that outweigh your interests, rights and freedoms or if collection, use or disclosure is for the establishment, compliance or exercise of legal claims or defence of legal claims, as may be applicable.
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Right to Revoke Consent: You can withdraw your consent at any time without affecting the lawfulness of our processing based on such consent before it was withdrawn.
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Data Portability: If applicable, you may request that we send you your Personal Information, which we store in a commonly used and machine-readable format, or to send or transfer your Personal Information to other data controllers as the law provides.
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Right to File a Complaint: You have the right to file a complaint to the supervisory authority under the PDPA anytime the Company violates or does not comply with the PDPA.
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To protect your privacy and security, we will verify your identity before responding to such a request, and your request will be answered within a reasonable timeframe. We may not be able to allow you to access certain Personal Information in some cases, e.g. if your Personal Information is connected with the personal information of other persons or for legal reasons. We will explain why you cannot obtain this information in such cases. We, Villa Maroc in Pranburi Thailand may also deny your request for deletion or rectification of your Personal Information due to statutory provisions, especially those affecting our accounting processes, processing of claims, for fraud detection or prevention purposes, and mandatory data retention, which may prohibit deletion or anonymisation.
6. Security Measures for Personal Data
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed unauthorised, altered, or disclosed. In addition, we limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data according to our instructions and are subject to confidentiality duties.
We have implemented procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Contact Us
If you have any questions about this statement, our privacy practices, or exercising your rights, please get in touch with our team members at Villa Maroc in Pranburi Thailand on the premises.
8. Changes to this Privacy Statement
We, Villa Maroc in Pranburi Thailand keep our Privacy Statement under regular review. Following these changes, using the Services means accepting the revised Privacy Statement. If you would like to review the version of the Privacy Statement that was effective immediately before this revision, please get in touch with us at info@villamaroc.com
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Where your information might be shared
Your information may be passed to and used by all companies we manage. We will never pass your personal data to anyone else except for any successors in title to our business and third-party service providers or suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
We will only disclose protected information about you outside of Villa Maroc in Pranburi Thailand Resort without your consent where:
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It is required or authorised by law.
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We are required to provide you with the services you have requested, in which case it is deemed that you have given us your consent.
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You may have outstanding payments which are owed to us
Our website may also contain links to websites outside our control that this Privacy Policy does not cover. If you access other sites using the links provided, the operators of these sites may collect information from you, which they could use in accordance with their privacy policy, which may differ from ours.
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Updating privacy statement & Contact us
We, Villa Maroc in Pranburi Thailand may update this privacy statement by posting a new version on this website with new laws and technology, changes to our operations and practices and the changing business environment. You should check this page occasionally to ensure you are familiar with any changes. This Policy was last updated in June 2022.